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Aetna Helps Haitia

Posted on 16 February 2010 by admin (0)

Aetna Takes Steps to Help Earthquake Victims in Haiti

Offers medical evacuation and EAP services; Mobilizes Aetna volunteers and employee donations

HARTFORD, Conn., January 14, 2010 — Aetna (NYSE: AET) has opened its employee assistance programs to all members, employees and their families who may have loved ones affected by the earthquake in Haiti. The company is also reaching out to its customers with employees in Haiti to offer medical evacuation for those injured and other assistance.  For families filing a life insurance claim, Aetna is expediting the claim payment process and extending claim submission dates.

“We are greatly saddened by this tragedy, and we extend our thoughts and deepest sympathies to the families and loved ones of those affected,” said Chairman and CEO Ronald A. Williams. “Our members and employees with family members in Haiti are of the utmost concern to us, and we are committed to supporting them through this difficult time.”

The Aetna Foundation has initiated a dollar-for-dollar match for employee disaster relief donations to help the relief efforts in Haiti.  Aetna’s Community Relations group has activated its 47 Aetna Volunteer Councils to engage with relief agencies to respond to this disaster by collecting goods and funds and offering other assistance.

Aetna’s international or U.S.-based customers, members or employees who need help can reach Aetna at the following toll-free numbers.

  • Aetna Global Benefits International Service Center and International Employee Assistance Program:  1-800-231-7729 (toll-free) or 1-813-775-0190 (collect)
  • Aetna U.S. Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232) or 866-843-6323 (for the hearing impaired)
  • Aetna U.S. Member Services:   1-800-443-AETNA (1-800-443-2386)
  • Aetna Group Life:  1-800-523-5065

Aetna Behavioral Health is offering its Employee Assistance Program (EAP) to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need.  Aetna members can contact Aetna EAP 24/7 for telephonic consultation, support, information and referral to a full spectrum resources including community-based, governmental and relief agencies.

Aetna’s EAP professionals have experience dealing with traumatic events from both an organizational and individual perspective.  In addition to providing direct support to members, employees and their families, EAP workplace consultants are ready to provide consultation to Aetna’s employer customers to help them address the needs of their workforce.

Aetna Global Benefits’ International Health Advisory Team is also available 24/7 as a single point of contact to provide members with additional support, which includes the coordination of medical evacuations. This group of AGB-dedicated nurses is focused on providing the highest level of care and can be reached by calling the International Service Center.

Aetna Group Life is helping families in need during these tragic circumstances by expediting the claim process, extending deadlines for filing claims, and modifying procedures to speed payment.

About the Aetna Foundation
The Aetna Foundation is the independent charitable and philanthropic arm of Aetna Inc. Founded in 1972, the Foundation promotes wellness, health, and access to high-quality health care for everyone, while supporting the communities Aetna serves. The Foundation’s 2010 giving will focus on addressing the rising rate of obesity in the U.S., promoting racial and ethnic equity in health care, and advancing integrated health care. Since 1980, Aetna and the Aetna Foundation have contributed over $359 million in grants and sponsorships, and will give up to $18.5 million in 2009.  For more information on the Aetna Foundation visit

About Aetna
Aetna is one of the nation’s leading diversified health care benefits companies, serving approximately 36.3 million people with information and resources to help them make better informed decisions about their health care.  Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.  For more information, see

Tags: aetna, haiti

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